Agentforce

You get a complete platform to build, test, and manage AI agents. These agents handle various tasks: answering customer questions, scheduling, and helping staff. Tools like Agent Builder and AI-powered voice give you accurate, flexible results for your specific business needs.

Agentforce uses its "Atlas Reasoning Engine" for AI agents to understand requests, find data, and act independently. It connects your business data with AI and automation. Agents work alone but can pass complex issues to humans. Strong security features ensure safe, trusted operations.

Powers autonomous understanding, decision-making, and action execution to provide trusted and accurate answers for every request.

Extends AI agents with natural and fast conversational interactions across phone, web, and mobile channels.

Enables agents to analyze context, reason through decisions, and autonomously execute tasks 24/7 across various platforms.

Generates agent responses that are consistent with company brand voice and guidelines using trusted business data.

Provides powerful, configurable safeguards to prevent abuse, reduce hallucination, and ensure agent adherence to instructions.

Protects data privacy, enhances AI accuracy and safety, and promotes responsible AI use with dynamic grounding and zero data retention.

Built on a foundation of security testing, site reliability, disaster recovery, and least privileged access controls.

Allows agents to leverage existing workflows, data, and integrations across every channel and be integrated into any system.

Connects AI agents to any external system or application using robust MuleSoft API connectors.

Facilitates rapid agent deployment and integration with third-party platforms and external data sources.

Supports custom agent logic and actions using existing developer tools like Flows, Prompts, Apex, and JavaScript.

Sales teams often spend valuable time on initial prospect qualification and repetitive inquiries, slowing down the sales cycle. Agentforce provides autonomous AI agents that engage prospects 24/7, answer product questions, handle objections, and efficiently book meetings, allowing sales representatives to focus on closing deals and building deeper relationships.

Employees across departments face routine tasks and information retrieval challenges that hinder overall productivity and require constant human intervention. Agentforce equips every employee with specialized AI agents to answer questions, automate routine administrative tasks, and execute action plans, leading to higher internal efficiency and faster resolution of common employee inquiries.

E-commerce businesses struggle to provide highly personalized customer experiences and efficiently optimize product merchandising at scale. Agentforce deploys AI agents that act as digital concierges, offering personalized product recommendations to customers and assisting merchandisers with site setup, promotions, and data-driven insights to boost sales and customer loyalty.

Marketing teams often spend significant effort on manual campaign creation, personalization, and optimization, limiting agility and reach. Agentforce automates the full marketing campaign lifecycle using AI to analyze market data, generate personalized content, and continuously optimize campaigns based on business goals, freeing up marketers for strategic initiatives and improving campaign ROI.