kapa.ai

You receive an AI assistant that uses your technical content to give accurate answers to complex questions. It also helps you find gaps in your documentation. This assistant integrates easily with platforms like websites, Slack, and Zendesk, and comes with enterprise-level security.

You simply connect Kapa.ai to your technical data sources, like your website or internal documents, in just a few clicks. The AI is specifically tuned to answer technical questions with high accuracy. You can then quickly launch this assistant on your website, in chat, or for internal teams, plus it offers analytics to show what users are asking.

Securely ingests content from over 40 external and internal data sources like Docusaurus, GitHub, Confluence, Zendesk, and more.

Automatically prepares and structures complex technical content for RAG, eliminating manual data engineering effort.

Instantly deploys AI assistants across documentation, in-product experiences, support help centers, and internal chat platforms.

Offers ready-to-use website widgets, Slack/Discord bots, and comprehensive API/SDKs for seamless integration into existing workflows.

Identifies missing or unclear content by analyzing user questions and common themes within the analytics platform.

Provides an analytics platform to track user engagement, answered questions, CSAT, and identify content improvement opportunities.

Ensures robust data security and compliance with stringent industry standards, including regular penetration testing.

Features private data masking to automatically remove sensitive Personally Identifiable Information during data ingestion.

Supports enterprise features like Single Sign-On (SSO) and Role-Based Access Control (RBAC) for secure management.

Go-to-Market and support teams frequently need rapid access to technical product information scattered across various internal systems like Confluence and Zendesk. Kapa.ai acts as an internal AI assistant, connecting these disparate knowledge bases to provide immediate, accurate answers, thereby accelerating internal response times and speeding up onboarding for new team members.

Developers and new users of complex technical products face significant learning curves, which can hinder product integration and adoption. Kapa.ai addresses this by offering an in-product AI assistant that delivers real-time, context-aware responses to technical questions, effectively streamlining onboarding, improving product usability, and boosting overall user engagement and adoption rates.

Companies often find it challenging to pinpoint gaps and areas for improvement in their technical documentation, resulting in recurring user questions. Kapa.ai's analytics platform provides critical insights into user queries and unanswered questions, enabling technical writers and content teams to proactively identify and fill knowledge gaps, ensuring continuous improvement in content accuracy and completeness.