Outverse

AI agents solve complex customer support, freeing your team for more important work.

PaidCustomer Support

1Who It's For

Outverse helps companies with many support requests, particularly in regulated industries or with complex products. It's for teams wanting to automate tough, multi-step tasks, letting human agents focus on more important customer conversations.

2What You Get

You get AI agents that resolve tickets, collect info, and provide updates. They can also perform actions across your systems, like processing refunds. The tool triages tickets, increasing your support capacity and giving you insights into AI performance.

3How It Works

AI agents handle full workflows by using your tools and following your policies. It starts by understanding a customer's request, then executes a set policy. You prioritize automation opportunities with us, build solutions, and then measure and improve their effectiveness.

1⚙️ AI Agent Orchestration

Enables AI agents to handle multi-step, complex processes from start to finish across various systems.

Allows AI agents to resolve tickets, gather missing information, and provide real-time customer updates.

Facilitates AI agents in performing real actions like processing refunds or triggering workflows in external systems.

Automatically classifies, prioritizes, and routes tickets based on established policies and processes.

2📊 Performance & Optimization Insights

Provides visibility into the logic behind every AI agent action and response for continuous improvement.

Monitors customer query patterns, agent responses, and policy application to identify trends.

Delivers insights into AI agent performance to identify and prioritize new automation opportunities.

3🚀 Rapid Deployment & Value Realization

Utilizes past ticket data to identify and prioritize the most impactful automation opportunities for maximum ROI.

Partners with users to build high-value automation policies initially, with expansion over time.

Supports measuring performance, making adjustments, and adding new policies to enhance resolution rates.

1Automating Complex Payment and Billing Inquiries

Customers frequently inquire about payment statuses, subscription changes, or refund processing, which often involve multi-step processes and access to various internal systems. Outverse AI agents autonomously handle these end-to-end workflows, from collecting payment IDs and checking statuses to processing changes or refunds, significantly reducing human agent workload and improving response times.

2Scaling Customer Onboarding and Information Collection

Onboarding new customers or resolving specific issues often requires gathering missing information, leading to back-and-forth communication that delays resolution. Outverse AI agents can proactively engage customers to collect necessary details, guide them through onboarding steps, and trigger subsequent workflows across integrated systems, ensuring a smoother and faster customer journey.

3Boosting Support Capacity in Regulated, High-Volume Environments

High-volume support teams, particularly in regulated industries, struggle to manage influxes of inquiries while maintaining strict compliance and consistent service. Outverse AI agents autonomously resolve up to 80% of complex tickets, triage and escalate issues based on predefined policies, and adhere to SOC 2 and ISO 27001 security standards, enabling teams to scale support efficiently and compliantly.

4Orchestrating Multi-System Workflows for Service Resolution

Many customer support problems require agents to perform actions across multiple disparate internal systems, such as CRM, billing, and ticketing platforms, consuming valuable time. Outverse AI agents are designed to integrate with and execute real actions across these various systems, completing complex, multi-step workflows like processing refunds or updating subscriptions automatically, thereby reducing manual effort and improving operational efficiency.

Specifications

Pricing

Paid