Twig AI

Twig AI helps support teams answer customer questions faster with smart AI.

Free TrialCustomer Support

1Who It's For

Twig AI is built for customer support teams in businesses, especially in areas like FinTech, B2B SaaS, Lending, Payments, and Tax Prep. It helps companies that need to handle many customer questions fast, making support agents more productive and improving overall customer experience.

2What You Get

You receive AI agents and chatbots that work 24/7, answering customer questions and taking actions like checking order status. The AI drafts customer-ready replies for your human agents in seconds, saving them time. You also get tools to ensure answer quality, learn from feedback, and connect to over 30 data sources and apps like Zendesk.

3How It Works

Twig AI learns from your company's documents, knowledge bases, and past support tickets. It quickly analyzes this data to create accurate answers. Every answer is checked for quality, and the system uses user and AI feedback to constantly improve. This ensures questions are resolved and agents can monitor progress effectively.

1⚙️ Core AI Functionality

Builds AI agents that answer questions, look up information, and take actions via API calls.

Provides reliable, cited answers validated across 7 dimensions to ensure quality and prevent hallucination.

Captures user and AI feedback across interactions to continuously improve answer quality.

2🔗 Seamless Integration

Connects to over 30 data sources and external APIs for comprehensive information retrieval.

Offers browser extensions for apps like Gmail and Outlook, and native integrations like Zendesk.

Allows embedding AI agents directly into your SaaS application for in-app support.

3⚡ CX Agent Productivity

Analyzes documents and instantly generates customer-ready draft responses for support agents.

Enables human agents to work alongside AI, adding additional information to AI-generated answers.

Provides tools to monitor answer quality, identify questions needing attention, and track resolution.

4💬 Automated Customer Support

Deploys AI chatbots on websites and help centers, customized to match branding, offering round-the-clock support.

Delivers immediate, cited answers to user questions, reducing wait times and deflecting tickets.

Allows customization of AI's answering style, tone, and templates for consistent brand voice.

5📊 Performance & Knowledge Management

Offers detailed insights into AI usage, accuracy rates, and agent productivity across CX teams.

Provides a module to create templated responses and macros for contextual answer generation.

Facilitates fast, fully managed deployment from the UI with minimal IT support.

1Automating Tier 1 Customer Service & Inquiry Deflection

Many customer support teams struggle with high volumes of repetitive questions, leading to slow response times and agent burnout. Twig AI addresses this by deploying 24/7 AI agents and chatbots directly on websites and help centers, instantly answering common customer inquiries and deflecting up to 60% of questions before they escalate to human agents. This frees up human support to focus on more complex issues.

2Accelerating Agent Productivity and Response Generation

Support agents often spend valuable time researching answers across fragmented data sources, hindering efficiency and response speed. Twig AI resolves this by rapidly analyzing vast amounts of documentation to generate customer-ready draft responses in seconds. This allows agents, working within their existing tools like Zendesk, Gmail, or Outlook, to quickly review, make slight edits, and send accurate replies, cutting time spent on tickets by 50%.

3Streamlined Specialized Financial Transaction Support

Customers in financial sectors frequently need quick, accurate information regarding their accounts, payments, or complex applications, often leading to high support volumes. Twig AI provides specialized agents capable of real-time status lookups (e.g., payment, loan application) and offers 24/7 personalized guidance. This helps deflect common inquiries and significantly reduces research time for support and operations teams handling sensitive financial interactions.

Specifications

Pricing

Free Trial